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Borders liquidation sale means last minute changes
Borders is set to start the liquidation sale Friday, but I learned late Thursday night that they are anything but prepared. I walked into my local Borders around 9 ET, to see a liquidation sounding man...
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BBB testing customer comments / reviews for businesses
Feel strongly, good or bad, about a business? Now, you can have your voice heard by posting your feelings on the Better Business Bureau’s website. The pilot program is being tested in 10 cities...
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Better Business Bureau launches app in Apple store
Want to file a complaint against a business on the go, or want to find out what others think about a business at the last minute? The Better Business Bureau launched an Apple Store app that allows you...
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Most loyal companies – did your favorite business make the list?
How loyal a customer are you? Costco recently raised membership prices, with the basic fee rising by just $5. It’s not a lot of money, but I heard the shoppers behind me comment about it as they walked...
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Consumer agency announcing credit card changes in Cleveland
There have been many changes to credit cards in the past few years. The most noticeable change is on your bill. The new format makes it easier to see how long it will take you to pay off your balance /...
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Does your newspaper deliver all the ads?
Newspapers are shrinking as papers cut back on content, but some subscribers are noticing the ads are shrinking too. Ads are the reason many people get the Sunday paper so they know where they can save...
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Change your mind on a purchase: Rights under cooling off rules
Ever buy something and later regret it? It’s called “Cooling Off” when you later decide a purchase was not the right decision for you. For many items bought at a traditional store, there is a standard...
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Customer service is just a phone call – I mean a flight around the world — away
Time is money, and I’ve wasted a lot of time sitting on hold today. At least March Madness is on to help pass the time. Too bad, the overseas operator thought I was speaking another language when I...
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Is Walmart worried?
Walmart continues to up the ante with its series of commercials about it offering low prices. First, it was steaks. Then, groceries and back to school items. Now, it’s cell phones and even a campaign...
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“Thank you for your business”
What a week of contrasts — thankfulness and greed. Just hours after we finished our Thanksgiving meal with family and gave thanks to all we have in our lives, people lined up to rush into stores to...
View ArticleTop online retailers for customer service, shipping, returns, and more
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Top online retailers for customer service, shipping, returns, and more I know when I call a company,...
View ArticleBBB testing customer comments / reviews for businesses
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager BBB testing customer comments / reviews for businesses Feel strongly, good or bad, about a business?...
View ArticleBetter Business Bureau launches app in Apple store
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Better Business Bureau launches app in Apple store Want to file a complaint against a business on the...
View ArticleMost loyal companies – did your favorite business make the list?
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Most loyal companies – did your favorite business make the list? How loyal a customer are you? Costco...
View ArticleConsumer Financial Protection Bureau Credit Card Changes
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Consumer Financial Protection Bureau Credit Card Changes More credit card changes are coming as the...
View ArticleDoes your newspaper deliver all the ads?
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Does your newspaper deliver all the ads? Newspapers are shrinking as papers cut back on content, but...
View ArticleChange your mind on a purchase: Rights under cooling off rules
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Change your mind on a purchase: Rights under cooling off rules Ever buy something and later regret it?...
View ArticleCustomer service is just a phone call – I mean a flight around the world — away
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Customer service is just a phone call – I mean a flight around the world — away Time is money, and I’ve...
View ArticleIs Walmart worried?
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Is Walmart worried? Walmart continues to up the ante with its series of commercials about it offering...
View ArticleSmall Business Saturday
Jenn Strathman | Freelance Writer | Former Journalist | Content Strategist | Social Media Manager Small Business Saturday Small Business Saturday is a way to thank small businesses for the uniqueness...
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